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The iPad Pro was announced in the recently Keynote speaches from Apple and the launch date has just passed. I've had the pleasure of the company of an iPad Pro in my hands for a while and I'm here to tell you my thoughts.

It's massive! the iPad Pro screen size is the same as two regular iPads stood side by side - Yet, the weight isn't as much as you might expect. After the size difference, the immediate thing I notice is the fantastic clarity you get from the screen. Never before have photos looked quite this good! The definition is brought to you courtesy of the retina display which is so detailed that it's impossible for the naked eye to see individual pixels. This is nothing new but, scaled up to this size screen, the clarity is nothing short of amazing!

The audio system is a massive improvement, too. Four speakers - one on each corner of the device create a dynamic sound which is very directional and fine-tuned to feed the right sounds back to the user. The frequency response is brilliant for such small speakers - much better than most laptops.

Multi-tasking just got easier with side-by-side apps on the screen enabling you to do a multitude of different things simultaneously like working on a document while FaceTiming a colleague.

You've probably heard others talking about this happening to them as it's a very common scenario. You may even have seen emails from your friends or colleagues that have strange content or attachments that your antivirus program deletes on contact. So, what's going on?

It's all about 'spam' emails. These are emails that are sent out to thousands of email addresses. The content of the email generally has a purpose in order to generate money for the spammer. At it's most genuine level, this could to entice the reader to buy something. However, more often we find that the content of the email is more malicious. Some of the mechanisms are often referred to as 'phishing'. The email content often contains an attachment or a link to a web page which, when clicked, activates a process.

This process is generally classed as 'Malware'. It might make itself obvious to the user, or it might be a completely silent process running in the background of the user's computer. Its purpose is generally to find out information from the users computer and transmit this information to the originator of the spam email. This could be anything stored on the computer but banking details, user names and passwords are the main targets. This is extremely valuable information to the spammer. These details are either used by the spammer for fraudulent purposes or they are compiled into a database along with similar details from other victims. This information is sold to various criminals who use the information for their own purposes.

So, Microsoft Office 365 - what's the fuss about?

Microsoft Office 365 gives you full email, contacts & calendar synchronisation across all your PCs laptops and mobile devices.

Not only that, but it offers mailbox delegation which allows staff to share access to mail, contacts & calendars. Imagine the scenario - Joe Bloggs is an engineer out on site doing a job when another call comes in to the office. Fred takes the call and without needing to call Joe, he can see that Joe has a slot in his diary. He tells the caller that Joe will be with them within the hour, adds the job to Joe's calendar, and even sets a popup reminder for Joe. Joe finishes his job, checks his diary and can immediately see the next job he needs to go to. Its the seamless technology like this that has boosted the popularity of Microsoft Office 365 because all of this happened without the requirement for an expensive file server in the office.

It doesn't stop there though - Your staff will hardly notice anything has changed apart from new features that are available to them. They'll still get to use their familiar Microsoft Outlook software so there's no learning curve to cope with.

Many companies are finding that their emails go astray.
The reasoning might be a suprise to them!

Are your emails finding their way into your clients' spam filters? More and more companies are finding this a problem and are starting to wonder why spam filters are getting it so wrong.

In fact, it is often the case that this symptom is due to the way the company conducts itself, the actions of its employees and also the actions of its contacts.

A single email will usually be inspected by several spam filters before it reaches its destination. If any one of these filters raises a question mark about the email then this specific email will usually end up being filtered out as spam and a black mark may be placed against your mail server and/or your entire email domain name.

Unfortunately, with so much spam on the internet these days, the people who control the spam filters have no time for marginal issues and will not usually listen to anyone who tries to reason with them. Instead, we must understand them and understand how they make their decisions so that we can avoid the pitfalls.

Having Selected the Free Windows 10 Upgrade, how do you ‘hide it’ for installation later?

If you have reserved your copy of Windows 10 but want to install it later, you may find that the Windows 10 upgrade becomes difficult when it comes to applying Windows updates.

1. Go to CONTROL PANEL > ALL CONTROL PANEL ITEMS > WINDOWS UPDATE

2. Select SHOW ALL AVAILABLE UPDATES

We have been very busy lately migrating businesses across to new and shiny email systems. It's often difficult to see a benefit when an email system just continues to work, but once you've seen Office 365 or Google Apps, I promise you'll never look back!

When I think back over the businesses we've helped, it's clear that most of our customers didn't even know what Office 365 or Google Apps were (let alone how good they are) until we talked to them about it. Therefore, I felt it was about time I put fingers to keyboard and write a short piece about what they are and what they can do for your business.

Why you may regret donating or selling your old PC

If you're getting a new PC this Christmas then you may be thinking of donating your old PC to a friend, relative or a charity. This is a very kind gesture and I'm sure they'll appreciate it. However, there are very good reasons to be very careful here otherwise you could end up feeling very sorry that you have been so generous.

Your personal data can be found in many aspects of your computer. The obvious place is the documents that you save. You know the ones - the Word, Excel, Notepad and other files that we all store useful but personal information in. Deleting these would be a great first step but many people don't realise is that it is relatively easy for documents to be undeleted with a bit of technical knowledge. Your friend or relative is unlikely to do this to you but you can't be sure how long they will keep your computer for or what they will do with it after they've finished with it.

We were the first IT Support company in the East Midlands to achieve the AccredIT Trustmark a few years ago. This was a big thing back then - it's even more important now.

The CompTIA trustmark reassures our existing clients and shows potential new customers that we have excellent organisational management, company direction, business generation, service delivery & operations and customer relations.

With so many IT service providers shouting that they're the best, it's important to be recognised as constantly achieving exceptional levels of service.

Following my earlier blog about the reasons for waiting a little longer for your Windows 10 upgrade, it feels appropriate to tell you how to cancel your transition request if you've mistakenly requested one.

1. Right-click on the Get Windows 10 App or Windows icon located at the right-hand end of the taskbar (near your on-screen clock).

2. Select “Check your upgrade status”

3. Select the menu icon in the top-left corner:

Don’t get me wrong - we’re very excited about the release of Windows 10. We’re hoping Windows 10 will bring us a more coherent and sensible operating system than its predecessor, Windows 8.1. There are many characteristics that Microsoft introduced in Windows 8 that just didn’t make sense to the vast majority of human beings and we’re eager to move on.

Microsoft have recently introduced an option to upgrade your version of Windows for FREE with just a click of a mouse. This arrives in the form of a new system tray icon next to your on-screen clock. However, we know from unfortunate past experience that Microsoft have a habit of releasing software that is full of bugs and glitches. We’ve seen this with every operating system we can remember. Even the well-regarded versions such as Windows 98, Windows XP & Windows 7 were full of bad behaviour when they were first introduced. Symptoms such as spontaneous system crashes and incompatibility with common existing hardware brought frequent frustration and inconvenience to early adopters.

We've had a series of customers reporting that their Windows 7 PCs have ground to a halt during the past few weeks. We have been dealing with more and more of these and our investigations have lead us to a discovery that recent Windows updates may be to blame.

It's still early days for this issue but our theory so far suggests that recent Windows updates are causing PCs to do lots of indexing of files on the hard disk. During this busy period, if the PC runs out of system resources, the process appears to fail and gradually consume all of the processing power of your PC leaving users frustrated and unable to work.

Client Feedback

"I would have no hestitation to recommend Eddie's Google Adwords experience to anyone who is serious about venturing into sponsored advertising on Google."

More4 Loans


"Really satisfied with your work and all of your effort to make sure that my emails are running properly. Very patient and knowledgeable."

Oehlers Photography


"As always, very helpful and prompt."

B Towning


"You’re getting quite good at this, Eddie! Thanks for sorting."

Atech Electrical


"Very quick, helpful (especially for those IT illiterates like me!), well priced."

Veracity Financial Planning


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'Your Computer Department' is a trading name of Regent Systems Ltd. Registered office: 15-17 Foster Avenue, Beeston, Nottingham NG9 1AE. Company number 7993625 registered in England & Wales.