Your Computer Department, Click for Home.

Providing IT Support for Businesses since 2000
Call us on 0115 824 0 825

Configuring a shared Office 365 mailbox on an iOS device using IMAP

Updated 10/12/15 to include SSL support

  1. Set your iOS device to Airplane Mode. You can find this at the top of the list within SETTINGS.
  2. On the iPad or iPhone, go to SETTINGS > MAIL, CONTACTS, CALENDARS > ADD ACCOUNT
  3. Select OTHER from the list of types.
    iOS Shared Office 365 Mailbox Step 1
  4. Select ADD MAIL ACCOUNT

    iOS Shared Office 365 Mailbox Step 2
  5. Enter a name for the mail account (eg "Enquiries")
  6. Enter the email address of the shared mailbox
  7. Enter the password of a mailbox that has access to the shared mailbox (eg your own password if you have access to the shared mailbox)
  8. Enter a description for the mailbox (eg "Enquiries")
  9. Tap NEXT
  10. Select IMAP
    iOS Shared Office 365 Mailbox Step 3
  11. Fill in the blank information:

    iOS Shared Office 365 Mailbox Step 4

    i) Host name: outlook.office365.com

    ii) In the user name box, enter the email address of the account that has access to the shared mailbox, followed by a "\" and then the email address of the shared mailbox itself. (eg "This email address is being protected from spambots. You need JavaScript enabled to view it.\This email address is being protected from spambots. You need JavaScript enabled to view it.")

    iii) Outgoing mail server: smtp.office365.com

    iv) User name: Enter the email address of the mailbox with the permission to "send as" the shared mailbox.

    v) Password: Enter the password of the mailbox with the permission to access the shared mailbox (same as step 'iv' above)

    vi) Tap NEXT

  12. As your device is in Airplane Mode, it will be unable to check your settings and will produce this warning:
    The IMAP server "outlook.office365.com" is not responding. Check your network connection and that you entered the correct information in the "Incoming Mail Server" field.

    Simply tap OK on the message, then NEXT and then tap SAVE.
    iOS Shared Office 365 Mailbox Step 5
  13. Switch off the NOTES sync which should leave just MAIL switched on.
  14. Tap SAVE
  15. Tap the email account you have just created from within the list of accounts.
  16. Tap the ACCOUNT field
  17. Scroll to the bottom of the page and tap ADVANCED
  18. Scroll down and switch on the setting called USE SSL
  19. Tap < ACCOUNT in the top-left corner of the page
  20. Tap DONE in the top-right corner of the page
  21. Tap OK on the warning message again.
  22. Tap DONE in the top-right corner of the page again.
  23. Tap SAVE
  24. Tap < MAIL in the top-left corner of the page
  25. Tap < SETTINGS in the top-left corner of the page
  26. Scroll to the top of the settings page and switch AIRPLANE MODE OFF.

 

Your Office 365 shared mailbox is now configured on your device. You will find your new email account in the standard Mail app on your iPhone or iPad.

If you would like further advise on this subject, please call us.

Client Feedback

"Most satisfied, thank you."

KLG Glass


"You’re getting quite good at this, Eddie! Thanks for sorting."

Atech Electrical


"As always, very helpful and prompt."

B Towning


"Its been a pleasure and Eddie has been great! Its made the set up of our London studio amazing. Nothing but amazing! "

Philip Watts Design


"Very quick, helpful (especially for those IT illiterates like me!), well priced."

Veracity Financial Planning


© 2017 Your Computer Department
All rights reserved

'Your Computer Department' is a trading name of Regent Systems Ltd. Registered office: 15-17 Foster Avenue, Beeston, Nottingham NG9 1AE. Company number 7993625 registered in England & Wales.