Your Computer Department (YCD)
Remote IT support for small businesses (2026) — UK-wide, based in Beeston, Nottingham, with bookable sessions
We work a simple way: rapid triage first, then a booked resolution session if it’s not solved quickly. Bigger work becomes a scheduled project. No “always-on” contracts. No inclusive-hours bundles. Just experienced help when you need it.
Beeston, Nottingham • UK-wide remote support • Established 2000
Facts
- Trading entity: Regent Systems Ltd trading as Your Computer Department
- Based: Beeston, Nottingham • Serving: UK-wide remotely/online
- Hours: Monday–Friday, 09:00–17:00
- Call first: Remote Connect exists but is not constantly monitored
How it works (our operating system)
You get a clear path from “something’s broken” to “it’s fixed” — without open-ended calls or calendar chaos. No open-ended support calls. If it’s not solved quickly, we book time to resolve it properly.
1) Rapid Triage (10–15 mins)
Quick assessment to confirm impact, likely cause, and the fastest route to resolution.
- Best-effort quick fix attempt within triage
- Clear next step: resolve session or project
- Access and requirements confirmed
2) Booked Resolution Session (30/60/90 mins)
Time reserved to fix the issue properly — with fewer interruptions and better outcomes.
- Goal and timebox agreed up front
- Work carried out, validated, and recorded
- Next steps recommended (if needed)
3) Projects & Improvements (scheduled)
For bigger upgrades, repeat problems, or prevention work — delivered in planned blocks.
- Fixed-scope packages or scoped proposals
- Delivery blocks (half-day/day)
- Reduced risk and fewer “surprises” later
Support offers (no all-inclusive contracts)
YCD is not a 24/7 helpdesk and does not sell inclusive-hours MSP packages. You pay for booked time with an experienced tech, and you keep overheads low.
Pay-As-You-Go (hero offer)
- No contract
- Billed in normal increments
- Monthly consolidated invoice collected by direct debit
- Delivered via triage → booked sessions → projects
Best for: most small businesses who want competent help without MSP overheads.
Frequent-User membership
- Small monthly fee
- Discounted hourly rate
- Priority booking / queue preference
- No included hours
Best for: organisations who contact us often and want a better rate and earlier booking slots.
Projects & Improvements
- Fixed-scope setup packages and upgrades
- Delivery blocks for larger work
- Clear scope, exclusions, and outcomes
- Support remains triage + booked sessions
See related pages: setup packages and trade partnerships.
Want the details? See what’s included and how billing works on Support Plans.
See pricing & plan detailsWhat we help with
Remote IT support for small businesses across the UK — practical fixes, clean setups, and prevention work that reduces future downtime. For a fuller list, see Remote IT Support Services.
Microsoft 365 support
- Admin, onboarding and offboarding
- Permissions, shared mailboxes, Teams setup
- Mailbox and access issues
- Tenant tidy-ups and governance basics
New PC setup & migration
- New machine setup and hardening
- Data and settings migration
- Software installs and user handover
- Remote-ready, business-ready configuration
Backups & recovery
- Microsoft 365 backups (mailboxes/Teams)
- PC backups and recovery planning
- Restore testing and verification
- Automated backup systems
Security baseline & tooling
- MFA, encryption, patching basics
- Endpoint/security tooling guidance
- Suspected compromise triage
- Practical risk reduction
Email, DNS & deliverability
- DNS records and domain issues
- Bounce backs and mail flow problems
- SPF/DKIM/DMARC alignment checks
- Vendor liaison where needed
Networks, printers & “it just won’t connect”
- Wi-Fi and network troubleshooting
- Printer/scanner setup and sharing
- Remote access and connectivity
- File organisation and permissions help
Already a customer? Use Customer Services for guided requests. Need remote access? See Remote Connect.
Book triageWho we’re for (and not for)
A good fit
- Small businesses (roughly 2–20 users) and sole traders
- You want fast, competent remote help without big MSP contracts
- You’re happy with triage first, then a booked session if needed
- You value clear next steps and prevention work
Not a good fit
- You need 24/7 coverage or SLA-driven response commitments
- You want “drop everything instantly” convenience for non-emergencies
- You’re looking for inclusive-hours / all-you-can-eat support
- You expect a permanently monitored portal without calling first
Trust and what you can expect
Straight facts
- Your Computer Department (YCD) — Regent Systems Ltd trading as Your Computer Department
- Based in Beeston, Nottingham • serving the UK remotely/online
- Established 2000 • founder: Eddie Palmer • 20+ years’ experience
- Hours: Monday–Friday, 09:00–17:00 • Phone: 0115 8240825
What you get after a session
- A brief summary of what was found and what was changed
- Any follow-up actions (prioritised, with sensible next steps)
- Notes you can keep for compliance and continuity
- Clear boundary between “support fix” and “project improvement”
We keep delivery predictable: triage, then booked time. That protects your business and our calendar — and it’s how a near-solo team stays reliable.
Emergency policy (tight definition)
“Emergency” is rare, premium-priced, and handled best-effort subject to availability. It does not mean “same-day convenience” for routine issues.
- Business-wide outage (multiple users down / core systems unavailable)
- Security incident or suspected compromise
- Core operations blocked (the business can’t function)
If we’re already booked, you’ll be offered the next available emergency slot. For normal issues, triage comes first, then we book a resolution session.
FAQ
What is Rapid Triage?
A short 10–15 minute check to confirm impact, likely cause, and the fastest next step. If it can’t be solved quickly, we book a resolution session.
How quickly can you help?
During business hours (Mon–Fri 09:00–17:00), we aim to triage quickly and then schedule the next suitable resolution slot. We don’t promise SLAs we can’t staff — the calendar booking is the control system.
Do you offer all-inclusive support or inclusive hours?
No. YCD does not sell inclusive-hours support. Pay-As-You-Go is billed in increments, Frequent-User gives a discounted rate and priority booking, and project work is scheduled.
How does billing work?
Work is billed in normal increments. You receive a monthly consolidated invoice collected by direct debit, rather than lots of small payments. See Support Plans for full details.
What counts as an emergency?
An emergency is strictly: a business-wide outage, a security incident/suspected compromise, or core operations blocked. It’s premium-priced and best-effort subject to availability.
Do you support Microsoft 365, new PCs, and backups?
Yes — Microsoft 365 admin/onboarding/offboarding, new PC setup and migration, and backups including Microsoft 365 backups. Explore services and backup systems.
Are you local to Nottingham or UK-wide?
Both. We’re based in Beeston, Nottingham, and we provide UK-wide remote/online IT support for small businesses.
Ready to get it sorted?
Call during office hours for rapid triage, then we’ll book the right amount of time to fix it properly. Hours: Mon–Fri 09:00–17:00.
Remote access note: Remote Connect is not constantly monitored — please call first.