Payment Options

Pay As You Go

Online IT Support when you need it, no costs when you don’t

Give your business the support it needs without the financial burden of a regular contract. With Your Computer Department, you get access to our experienced remote IT support consultants and simply pay-as-you-go.

Our experienced team of online IT support professionals will look after you all the way. We create a support ticket which tracks the progress of your issue all the way to resolution. This is important as some tasks require pauses between stages of their resolution – a support ticket ensures that full documentation history of your issue is available at all times.

It is a very simple process. just purchase help when you need it, and pay for it monthly by direct debit. You use us as much or as little online computer support as you want or need to. At the end of each month we total up the time we’ve spent helping you, send you a consolidated invoice and a few days later we collect your balance by direct debit.

It’s simple – We charge a minimum of 15 minutes. Each block of 15 minutes costs £21.25. It’s as simple as that!

No minimum contract applies – just simply pay as a you go.

Frequent-user Online IT Support

Added priority and a discounted labour rate.

As with all of our packages, we operate on a direct debit basis. Your consolidated invoice is produced once a month and settled by our monthly direct debit system.

Monthly subscription of £20 per month covers up to 5 PCs/Macs and 1 server. Additional machines charged at £2 per additional PC/Mac and £10 per additional server.
Our time is charged at the lower rate of £16.25 per 15 minute block.

Minimum 12 month contract applies.

All inclusive Online IT support monthly contracts*

Guaranteed response times, from as little as £35 per computer**

We are here for you. We truly are Your Computer Department and we’ll help you with your day-to-day business-related IT support*.

With a fixed price contract, you can rest assured that we’ve got your back. Your cases will have a higher priority over our PAYG and Frequent User tariffs. We’ll be here for you and respond quickly to resolve your issues to get you back up to speed as soon as possible.

  • Minor configuration of Office 365 & Microsoft Teams
  • Help with file access, backups and sharing
  • Assistance with printing issues
  • Support for WiFi troubleshooting
  • Guidance with how to use IT systems
  • Much, much more….

With prices starting at just £35+VAT per PC, per month, there has never been a better time to get on board, sit back and relax.

* We hope you understand that we must make this fair for us and everyone else, so there are some conditions in place. We must exclude password reminders/recoveries, virus/malware infections, & issues due to user recklessness or neglect. All computers must also be less than 6 years old. Major system implementations and renewal projects are quoted and charged for separately.  

** Minimum 12 month contract. Minimum contract level is £99 per month and includes cover up to 2 PCs. Additional PCs covered at £35 per PC

All prices exclude VAT