Support Plans

Our experienced team of online IT support professionals will look after you all the way – regardless of the support plan you choose.

Support Tickets

We create a support ticket for each of your requests which tracks the progress of your issue all the way to resolution. This is important as some tasks require pauses between stages of their resolution – a support ticket ensures that full documentation history of your issue is available at all times.


Small businesses need to ensure that they have adequate levels of protection and support when it comes to IT systems. However, we know that keeping track of money is also very important. That’s why we have options for you.

It might be that your business needs the highest response rate, the most predictable month-to-month costs, the lowest overheads possible, or a mixture of everything. That’s why, with Your Computer Department, you can select the features that are most important to you, and get a service that’s right for your business.

Simple payments

We like to keep thing simple. Your consolidated support invoice is produced once a month and settled by our hassle-free direct debit service.

All inclusive online IT support monthly contracts*

Guaranteed response times, from as little as £35 per computer**

We are here for you. We truly are Your Computer Department and we’re here to provide you with your day-to-day business-related IT support*.

With a fixed price contract, you can rest assured that we’ve got your back. Your cases will have a higher priority over our other tariffs. We’ll be here for you and respond quickly to resolve your issues to get you back up to speed as soon as possible.

  • Minor configuration of Office 365 & Microsoft Teams
  • Help with file access and sharing
  • Assistance with printing issues
  • Support for WiFi troubleshooting
  • Guidance with how to use IT systems
  • Plus much, much more….

With prices starting at just £35+VAT per PC, per month, there has never been a better time to get on board, sit back and relax.

BONUS: Sign up TODAY and get half price online data backups for the entire duration of your contract!

* We hope you understand that we must make this fair for us and everyone else, so there are some conditions in place. We must exclude password reminders/recoveries, virus/malware infections, & issues due to user recklessness or neglect. All computers must also be less than 6 years old. Major system implementations and renewal projects are quoted and charged for separately.  

** Minimum 12 month contract. Minimum contract level is £99 per month and includes cover up to 2 PCs. Additional PCs covered at £35 per PC, Mailbox-only users £1 per user.

Frequent-User online IT support

Peace of mind and a discounted labour rate.

A monthly subscription of £20 per month covers up to 5 PCs/Macs and 1 server. Additional machines charged at £2 per additional PC/Mac and £10 per additional server. Additional mailbox-only users are £0.50 each, per month.
We’re here when you need us and our time is charged at £65 per hour. Our minimum charge is 15 minutes.

BONUS: Sign up TODAY and get 30% off online data backups for the entire duration of your Frequent-User contract!

Minimum 12 month contract applies.

Pay As You Go

Online IT Support when you need it, no costs when you don’t

Give your business the support it needs without the financial burden of a regular contract. With Your Computer Department, you get access to our experienced remote IT support consultants and simply pay-as-you-go.

It is a very simple process. just purchase help when you need it, and pay for it monthly by direct debit. You use us as much or as little online computer support as you want or need to. At the end of each month we total up the time we’ve spent helping you, send you a consolidated invoice and a few days later we collect your balance by direct debit.

It’s simple – We charge our time at £85 per hour, with a minimum charge of just 15 minutes. Therefore, each block of 15 minutes simply costs £21.25. It’s as simple as that!

No minimum contract applies – just simply pay as a you go.

Features Comparison

Our handy features comparison chart outlines the main differences between our tariffs.

All prices exclude VAT