Remote-only IT consultancy for UK small businesses.
What is a discovery session?
When the situation is messy or unclear, discovery is the fastest way to get control. We’ll identify what’s really going on, what matters most, and what the next best step should be.
Your Computer Department (YCD) provides remote-only IT support and consultancy for UK small businesses. Based in Beeston, Nottingham.
When discovery is the right choice
If you don’t yet know what the real problem is, discovery saves time and money. It stops you paying for random fixes that don’t address the cause.
Discovery is ideal when
- You have multiple symptoms and no clear root cause.
- The same issue keeps coming back.
- You need a plan before you start making changes.
- You want a clear recommendation before spending money on tools, licences, or suppliers.
A standard session is better when
- You know the issue and you want it fixed.
- You have one decision to make and the options are clear.
- You want to complete a specific task in a focused block.
What you’ll get from discovery
Discovery is about clarity. You should finish the session knowing what matters, what to do next, and why.
A clear picture
- What’s happening and what it affects.
- Likely causes and contributing factors.
- Constraints: deadlines, risk, access, suppliers.
Priorities and options
- What to do first (highest impact, lowest risk).
- Options when there’s more than one route.
- Trade-offs explained in plain English.
A recommended next step
- Book a follow-on session to execute.
- Or scope it as a defined project if it’s bigger.
- Or stop you from doing something unnecessary.
If you want to see the overall approach: read how we work.
What to have ready
You don’t need a technical brief. These basics help us move quickly.
Describe the symptoms
- What’s happening (in your words)
- When it started
- Who it affects
- Any error messages or screenshots if you have them
What “good” would look like
- What do you want to achieve overall
- Any deadlines or upcoming events
- Anything you’re worried about (risk, downtime, cost)
Access where appropriate
- Access to the affected device/account
- If a supplier is involved, have their details ready
- If changes are needed later, ensure the right person can approve them
If you already know exactly what needs doing: book a standard session.
Book discovery
Choose a time for a 90-minute discovery / deep dive. You’ll book directly in Microsoft Bookings.
Discovery / deep dive (90 mins)
Best when the situation is messy or unclear. You’ll leave with clarity, priorities and a recommended next step.
- We untangle what’s really going on
- We agree priorities and options
- You get next steps in writing
Book a 90-minute deep dive Book discovery
If you already know the exact issue, book a standard session instead:
Book a session.
Prefer booking by email?
help@yourcomputerdepartment.co.uk
or call
0115 824 0825.
Pricing is listed here:
consultancy pricing.
FAQs
Is discovery remote-only
Yes. Discovery sessions are remote-only.
Will you fix the problem in the discovery session
Sometimes. If the fix is clear and time allows, we can make progress. The main goal is clarity: what the issue is, what matters, and what to do next.
What will I get afterwards
You’ll receive a written summary with priorities, options, and a recommended next step.
Where can I see pricing
Pricing is listed on the consultancy pricing page.
Want the overview first? Back to IT consultancy
Get clarity first
If you’re not sure what’s really going on, start with discovery. If you already know the issue, book a standard session instead.
Last updated: 25 January 2026.