Remote-only IT consultancy for UK small businesses.

Pricing

Straightforward pricing for booked IT consultancy sessions. Billed by time used in 15-minute increments, with a 30-minute minimum per booked session. All prices are excluding VAT.

Book a session How billing works

Your Computer Department (YCD) provides remote-only IT support and consultancy for UK small businesses. Based in Beeston, Nottingham.

Hourly rates

We’ll tell you upfront which rate applies before we start. Most booked sessions on this section of the site are consultancy.

Consultancy

Best for decisions, improvements, and untangling recurring or unclear issues.

£145/hr + VAT

  • Planning and decision support
  • Root-cause analysis and prevention
  • Designing the safest next step

Support

Best for hands-on fixes and getting something working again.

£95/hr + VAT

  • Break/fix issues
  • User and device problems
  • Microsoft 365 issues that are mainly “fix it”

Emergency

For rare situations where you can’t trade, there’s a security incident, or a widespread outage.

2× rate + VAT

  • Consultancy emergency: £290/hr + VAT
  • Support emergency: £190/hr + VAT
  • Minimum charge: 1 hour

Emergency line: 0115 824 0825

If you want a clear overview of the approach and what to expect: how we work.

Book a session

You’ll book directly in Microsoft Bookings. Sessions are billed by time used (15-minute increments, 30-minute minimum). If you use the full slot, these are the typical totals excluding VAT.

Quick Consultation (30 mins)

Fast decision, second opinion, or a clear next step.

Typical total (30 mins): £72.50 + VAT

Book 30 minutes Book 30 mins

Consultancy session (60 mins)

One clear outcome: fix, decision, or plan.

Typical total (60 mins): £145 + VAT

Book 60 minutes Book 60 mins

Discovery / deep dive (90 mins)

Messy or unclear situation: get clarity, priorities, and a plan.

Typical total (90 mins): £217.50 + VAT

Book 90 minutes Book 90 mins

Prefer booking by email? help@yourcomputerdepartment.co.uk or call 0115 824 0825.

How billing works

Simple and predictable. You pay for time used, and you can see what each request relates to.

Time increments and minimums

  • Billed in 15-minute increments (0.25 hours).
  • Booked sessions have a 30-minute minimum charge.
  • Emergency has a 1-hour minimum, then 15-minute increments.

Invoices and payment

  • Monthly consolidated invoicing, itemised by request.
  • Payment methods: Direct Debit preferred, BACS accepted.
  • VAT is added where applicable.

Cancellation and no-shows (booked sessions)

  • Cancel or reschedule 24+ hours before: no charge.
  • Cancel or reschedule under 24 hours: 1 hour charged at the booked rate.

Coverage examples are listed here: what we cover.

Emergency help

Emergency is for situations that materially stop you operating or represent immediate risk. If you’re unsure, call and we’ll tell you plainly.

What counts as an emergency

  • You can’t trade (core operations blocked).
  • Widespread outage affecting multiple users.
  • Security incident or suspected compromise.
  • Critical access loss (admin lockout / account compromise).

How to request emergency help

For non-emergency work, please book: book a session.

Book the right first step

If you know what you need, book a session. If it’s messy or unclear, start with discovery and we’ll turn it into a clear plan.

Book a session Start with discovery Back to hub

Last updated: 25 January 2026.