Remote-only IT consultancy for UK small businesses.

Booked sessions with clear outcomes. We focus on one agreed goal at a time, and you leave with a written summary and next steps. If it needs more time, we book the next block or scope it as a defined project.

Book a session Start with a discovery session

Your Computer Department (YCD) provides remote-only IT support and consultancy for UK small businesses. Based in Beeston, Nottingham.

The process

This is what to expect when you book IT consultancy with YCD. It’s designed to be practical, time-efficient, and easy to follow.

1. Agree the goal

We confirm what’s affected, what “done” looks like, and what the deadline is.

  • Outcome in one sentence.
  • What’s broken (or what decision you need to make).
  • Any deadlines or business impact.

2. Work the problem (in a booked session)

Focused time to fix, decide, or design the safest next step.

  • We prioritise the highest-impact actions first.
  • We explain options and trade-offs when decisions are needed.
  • If it needs more time, we agree the next step and book follow-on time.

3. Written outcome and next steps

You leave with clarity: what changed, what was decided, and what happens next.

  • Summary of outcomes and decisions.
  • Next actions with priorities.
  • Recommendations if there’s a better long-term fix.

What to have ready

You don’t need to prepare a document. A few basics help us move quickly.

A clear objective

  • What do you want to be true by the end of the session
  • Any deadline or event driving this
  • What’s the impact if it stays as it is

The right person available

  • Someone who can approve changes if needed
  • Someone who knows how things are meant to work
  • If a supplier is involved, have their details ready

Access (when changes are required)

  • Admin access where appropriate
  • Multi-factor authentication working
  • Access to the affected device/account

If it’s unclear what the real problem is, discovery is designed for that. Book discovery

How we keep things controlled

Some IT work grows as you investigate. We handle that properly so it doesn’t turn into a never-ending task.

If we need more time

  • We agree what’s been achieved so far.
  • We define the next outcome and book the next session.
  • Nothing drifts or stays “half done”.

If it needs a bigger piece of work

  • We propose a defined project with clear scope.
  • We plan the changes so business disruption is minimised.
  • You get a clear end state and handover summary.

If it’s not suitable for remote-only

  • We can guide a local pair of hands on a call.
  • Or we can work alongside a contractor you choose.
  • We’ll tell you plainly if remote-only isn’t the right tool for the job.

Pricing is on the consultancy pricing page. See pricing.

FAQs

Do you offer onsite visits

No. We are remote-only. If something must be done physically, we can guide local hands on a call or coordinate with a contractor you choose.

What will I get after the session

A written summary of outcomes and decisions, plus clear next steps and priorities.

What if the issue is bigger than one session

We agree the next step: book follow-on time, or scope it as a defined project so it stays controlled.

What do you need from me

A one-sentence goal, the right person available for approvals if needed, and appropriate access if changes are required.

Want the overview first? Back to IT consultancy

Book the right first step

If you know the issue, book a session. If it’s messy or unclear, start with discovery.

Book a session Book discovery Back to hub

Last updated: 25 January 2026.